As this is Gaz Métro's second report drafted in compliance with GRI G4 Guidelines, the identification phase was mainly an opportunity to review the company's sustainability aspects and enhance them to ensure the list was as exhaustive as possible. To achieve this, Gaz Métro reviewed the benchmarking of the sustainability aspects in internal strategic documents, such as Gaz Métro's strategic plan and the risk assessment.
| Risk assessment
|| Benchmarking of energy sector company reporting practices
| Strategic planning
|| Sustainability Accounting Standards Board, Oil & Gas – Midstream
| Gaz Métro Sustainable Development Roadmap
|| Quebec’s sustainable development strategy for 2015-2020
| Gaz Métro 2013 Sustainability Report
| External stakeholder feedback – activity on May 1, 2014
Internal energy consumption
Gaz Métro also studied the aspects raised in other energy industry sustainability reports and took into account the comments made by the stakeholders during the feedback meeting on the previous Sustainability Report. Lastly, internal and external stakeholders also had opportunities to suggest new topics.
This process resulted in the identification of 24 relevant sustainability aspects related to Gaz Métro's activities. Most of the aspects in the previous report appear in this report, making it possible to draw comparisons. In all, eight environmental aspects, seven economic aspects and nine social aspects were defined.
Click here to see all the sustainability aspects defined by Gaz Métro.
Energy consumption (electricity, natural gas, fuel) within facilities, for activities and the vehicle fleet.
Water management in Gaz Métro activities and offices.
Management practices and consideration of biodiversity, particularly in terms of analytical tools such as environmental impact assessments associated with Gaz Métro projects.
Management of the environmental impact of the gas network
Management practices and system instituted to establish and mitigate the environmental risks and impacts associated with the company's activities in the area of natural gas distribution.
Internal waste management
Management of waste in facilities and activities. Includes all measures to reduce at source, reuse, recycle and reclaim waste.
Emissions and atmospheric pollutants
Management of greenhouse gas emissions and other atmospheric pollutants (e.g. nitrogen oxides (NOx), sulfur dioxides (SO2)) associated with our activities (including fugitive leaks, vehicle and building combustion, and third-party damage).
Contaminant leaks and spills
Management of leaks, spills and fires involving hazardous materials or contaminants, as well as incident reporting.
Programs and initiatives to help customers reduce their consumption of natural gas or other more polluting forms of energy (conversion to natural gas), including the Global Energy Efficiency Plan (GEEP).
Procurement process, including the evaluation and selection of goods and services suppliers based on responsible procurement criteria.
Compliance with legislation and regulations, including compliance with the legal requirements applicable to the environment, occupational health and safety, marketing communications and network security.
Regulatory context and requirements governing monitoring of the organization's activities (e.g. Régie de l’énergie, cap-and-trade system for greenhouse gas emission allowances).
Description of the natural gas supply chain and the organization's practices and procedures, including the origin of natural gas, selection of natural gas suppliers and distribution modes.
Growth and development
Business practices contributing to the organization's growth, development of the natural gas network (including operational, economic and regulatory constraints), development of innovative energy projects (natural gas as fuel and liquefied natural gas to replace more polluting energy sources), and production of renewable energy (wind power and biomethane distribution).
The price of natural gas
The change in the price of natural gas based on various components (e.g. molecule, transport and distribution) and factors that influence them. Comparison of the price of natural gas with that of other forms of energy.
Research and development
Contribution to the development of other energy sectors (biomethane) and search for new natural gas applications in conjunction with the Natural Gas Technologies Centre (NGTC) and through collaboration with university research chairs.
Concerns regarding the environmental and social impacts of natural gas distribution (supply sources) and projects to improve the natural gas network (traffic obstructions, noise, odour, community relations, etc.). Relations with Aboriginal communities and stakeholders affected by the projects.
Practices and programs to assist low-income customers and customers having payment difficulties.
Safety of the gas network
Risk outreach and communication initiatives, preventive maintenance programs, and policies pertaining to emergency measure management, operational continuity and network recovery (emergency response time, management system). Includes measures to ensure customer safety.
Occupational health and safety
Outreach programs and management systems fostering a safe, healthy work environment for Gaz Métro employees, partners and the suppliers who represent it. Includes management of workplace accidents and absenteeism.
Training and skills development
Training programs for Gaz Métro employees, partners and suppliers, to develop their skills, and maintain and upgrade their knowledge.
Measures implemented to foster ethical conduct, equal opportunity, diversity, a discrimination-free workplace and employee mobilization, and maintain healthy relations with the unions.
Succession and retirement management
Actions to identify succession within the staff and critical functions of the organization. Talent and retirement management
Staff involvement, execution of projects supported by Gaz Métro's community investment program, and local economic spinoffs from these investments.
Monitoring of the quality of customer service, complaint management, and speed of service.