COVID-19 : Preventive and support measures for our employees, our customers and the public

Énergir is contributing to the collective effort to prevent the spread of COVID-19 and is taking the public authorities’ directives very seriously. In the last few days, we have rolled out preventive measures to ensure the health and safety of our employees, our customers, our business partners and the communities we serve.

We would like to reassure our customers: Since energy distribution is considered an essential service by the government, the current situation will not affect natural gas supplies or distribution.
As a public utility, we have implemented our business continuity and recovery plan. This plan enables us to ensure the reliability of our natural gas distribution activities and the safety of our gas network, and guarantees services that are deemed essential in the context of reduced staff.

Our preventive measures

  • Employees have been encouraged to work from home, if their duties allow for it, until further notice.
  • Employees who must travel to a workplace, i.e. our offices, a construction site or a customer’s home, must answer questions about their health and travel outside the country.
  • Out-of-province business travel and all nonessential meetings and professional activities have been cancelled for all employees. 
  • We are taking all necessary measures to ensure the safety of our customers and employees. To avoid the risk of contagion, Énergir employees who are in contact with customers or the public observe a 2-metre social distance. If this distance cannot be respected during their visit, employees must wear gloves, masks and safety glasses.

Customer service

Our customer service team is now back to a regular schedule. Our employees are available to answer your questions by email or phone. Please be aware that waiting times may be longer than usual, and we thank you for your patience. At all times, and especially during this period, we encourage our customers to use their Cyberaccount.

Connect to the Cyberaccount

Support for our customers

We are aware that this situation has created its share of challenges for businesses and individuals. As a result, several measures have been put in place to help our customers:
  • We have suspended collection procedures until further notice
  • We will not be proceeding with any service interruptions
  • There will be no late-payment-fee billings for any customers
  • It is also possible, for residential and business customers, to spread any late payment
During this time, we invite any customers experiencing financial difficulties to contact us so that we can assess your situation. Given the high call volume, the response time may be longer than usual. Thank you for your understanding.

Assistance for the community

Supporting community organizations that are on the front lines to help the less fortunate is more essential than ever. Food security and the isolation of those who are lonely and vulnerable are issues that we must pay even more attention to at this difficult time.

This is why, in keeping with its values, Énergir is answering the community’s call for solidarity by taking the following action:  
  • A donation to the Food Banks of Quebec, which supports all Moissons du Québec organizations.
  • Contribution to the Centraide of Greater Montreal COVID-19 emergency fund
  • Emergency assistance to local United Way/Centraide offices or to local agencies in each of the regions where Énergir is present
  • A donation to the Canadian Red Cross to support its actions to control the spread of COVID-19
  • Additional funding for the 11 organizations supported by Soupe pour Elles.
The Énergir family has also raised more than $144,000 in less than two weeks, which will be donated to the Les Cuisines Solidaires project run by La Tablée des chefs.
This outpouring of generosity was in the form of personal donations from 500 employees, as well as shareholders, many Québec subsidiaries and unions belonging to the Énergir family.

We also remain committed to all the organizations we support and we wish to reiterate our support for the community.