COVID-19 : Preventive and support measures for our employees, our customers and the public

Énergir is contributing to the collective effort to prevent the spread of COVID-19 and is taking the directives of public authorities very seriously. We have implemented preventive measures to ensure the health and safety of our employees, customers and business partners, and of the communities we serve.

At all times, our teams are available to respond to emergencies relating to the security of the natural gas network and the loss of natural gas supply or request a replenishment of natural gas.

Our preventive measures

  • Employees who need to travel to our offices, to a construction site or to a customer’s home must answer questions about their health and travel outside the country.
  • We are taking all necessary measures to ensure the safety of our customers and employees. To avoid the risk of contagion, Énergir employees who visit customers wear masks and maintain a two-metre physical distance. If distancing cannot be respected during their visit, employees must wear gloves and safety glasses in addition to the mask.
  • Employees are working from home if their duties permit it, until further notice.
  • Out-of-province business travel and all nonessential meetings and professional activities have been cancelled for all employees.

Customer service

We are aware that this situation has created its share of challenges for businesses and individuals. We invite customers who are experiencing financial difficulties to contact us so that we can assess their situation. Given the high call volume, the response time may be longer than usual. Thank you for your understanding.

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Support for our customers

We are aware that this situation has created its share of challenges for businesses and individuals. We invite any customers experiencing financial difficulties to contact us so that we can assess your situation. Given the high call volume, the response time may be longer than usual. Thank you for your understanding.

Are you a residential customer who is behind in your payments or unable to pay your account balance by the due date? You may be eligible for our support program for low-income households. We invite you to contact our team so we can look at your situation together and reach a payment agreement that matches your financial situation. To properly assess your file, we will ask that you provide proof of income.

Write us

Call us
514 598-3121     1 800 548-9611

Assistance for the community

Donations and sponsorships

Our commitments to all the organizations we support are maintained and we wish to reiterate our support for the community. In order to request for a donation or sponsorship, please fill in the online form.

Local purchase

Wanting to encourage local businesses near our offices, particularly affected by our absence due to teleworking, we are sharing the list of favorite businesses of our employees across Quebec. Find out who they are by viewing the list.