We would like to reassure our customers: Since energy distribution is considered an essential service by the government, the current situation will not affect natural gas supplies or distribution.
As a public utility, we have implemented our business continuity and recovery plan. This plan enables us to ensure the reliability of our natural gas distribution activities and the safety of our gas network, and guarantees services that are deemed essential in the context of reduced staff.
Due to the circumstances, our customer service department is closed. However, a small team will be available at all times to respond to emergencies related to gas network safety, a loss of natural gas supply or a request to resupply natural gas.
All other requests will be processed when the situation allows for normal operations to resume.